Everything Washington Biomedical Services publishes on surgery center equipment field service in one place: the full service overview, the related services we provide, and the locations we cover.
This is the index for surgery center equipment field service. If you already know which service you need, go straight to it below; if not, the full overview explains what each one covers.
Field service means the technician comes to the equipment, which is the right model for devices that cannot leave the department without cancelling a day's work. It puts a premium on arriving prepared.
Work is performed to manufacturer specification and the applicable regulatory standard, and the record says which one was applied.
The measure of field service is first-visit resolution. A second trip for a part that could have been anticipated is downtime the facility pays for twice.
On-site work has to fit around clinical operations rather than the other way round. Scheduling around the theatre list is part of the job, not a favour.
Every visit produces documentation an inspector can read without a translator: what was done, to what standard, by whom, and when it is next due.
Technicians are qualified for the equipment they touch, and the qualification is on file rather than asserted.
Findings are reported plainly, including the ones that mean a device should be taken out of service.
On-site work has to fit around clinical operations rather than the other way round. Scheduling around the theatre list is part of the job, not a favour.
Scope is written down before the work begins, including what is excluded. Most disputes about equipment service are really disputes about scope that nobody put in writing.
Service records are read at the worst possible moment - after an incident, during an accreditation survey, in discovery. That is the audience they should be written for, which means legible, specific and dated rather than signed off in bulk.
There is no charge for the conversation that establishes whether you need this service at all.
Current developments in surgery center equipment field service, with sources for further reading.
