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Frequently Asked Questions
A little information about Washington Biomedical Services
Washington Biomedical Services is a healthcare technology solutions company. Washington Biomedical Services is involved in many areas of healthcare. Our primary business model is one of providing biomedical engineering services for healthcare providers and medical equipment manufacturers.
Washington Biomedical Services provides biomedical equipment maintenance and documentation services, including, but not limited to:
- Medical equipment repair
- Installation
- Calibration Verification
- Preventative Maintenance
- Electrical Safety Inspection
- Applications Assistance and In-Service Education
- Inspection and recertification of Isolated Power Systems and Line Isolation Monitors
- Service documentation that ensures compliance with the Joint Commission for the Accreditation of Healthcare Organizations Environment of Care standards, CAP, OSHA, AHA, FDA-SMDA, NFPA99, and all governmental regulations.
- A simple, consolidated service solution, covering all diagnostic and therapeutic medical equipment used in a healthcare setting.
Washington Biomedical Services provides healthcare technology management services to:
- Hospitals
- Surgery Centers
- Imaging Centers
- Scientific Laboratories
- Dialysis Centers
- Health Clinics
- Wineries and Breweries
- Movie and Television Production Studios
- Anywhere Medical Equipment is used
Washington Biomedical Services Healthcare Technology Management services are competitively priced:
- $150.00 per hour for biomedical equipment maintenance services, and travel.
- $200.00 per our for dialysis equipment maintenance services.
- $250.00 per hour for scientific laboratory equipment maintenance services.
- $300.00 per hour for medical imaging (X-Ray) equipment maintenance services.
- $350.00 per hour for anesthesia equipment maintenance services.
- $450.00 per system for isolated power system inspection and recertification services.
- Call us for special pricing arrangements on a per-project basis.
Yes. Washington Biomedical Services service agreements are priced to save our clients money. Basically, service agreements are priced based upon the equipment inventory of the facility, and the anticipated service hours expected for completing repairs and preventative maintenance/calibration/electrical safety inspections.
Service contract customers also recieve the added benefit of having the equipment inventory indexed and entered into our computerized maintenance management program. This program monitors and cotrols the scheduled and unscheduled maintenance of each equipment item and tracks service costs and malfunction trends.
Contract customers also receive in-service education and applications assistance to reduce repeat failures due to user error.
Service contract customers also recieve the added benefit of having the equipment inventory indexed and entered into our computerized maintenance management program. This program monitors and cotrols the scheduled and unscheduled maintenance of each equipment item and tracks service costs and malfunction trends.
Contract customers also receive in-service education and applications assistance to reduce repeat failures due to user error.
Washington Biomedical Services guarantees a 4-hour telephone response and a 24-hour in-person response on all unscheduled service events.
Yes. Regulatory compliance is a Washington Biomedical Services primary consulting and service objective. Our equipment management program is designed to streamline biomedical maintenance operations, while ensuring that your facility maintains compliance with:
- The Joint Commission for the Accreditation of Healthcare Facilities Environment of Care standards.
- The National Fire Protection Association publication NFPA99 (the Fire Code) governing electrical safety in healthcare facilities.
- The College of American Pathologists protocols and guidelines.
- The Occupational Safety and Health Administration (OSHA) standards and regulations.
- The AAMI Standard, published by The Association for the Advancement of Medical Instrumentation.
- The American Hospital Association publication Maintenance management for Medical Equipment.
- The American Society for Healthcare Engineers publication Risk Assesment of Medical Equipment.
- All governmental licensing regulations.
The Washington Biomedical Services Institute offers training and education in biomedical engineering and healthcare technology management. Washington Biomedical Services service representatives provide in-service education and training to your clinical staff on every service call. This practice has been found to significantly reduce repeat unscheduled services calls caused by operator error.
Healthcare facilities that have a biomedical equipment maintenance staff benefit from Washington Biomedical Services in-field training services, which are designed to empower facilities to eliminate expensive manufacturer service contracts, and return equipment presently under contract to maintenance coverage by your biomed staff.
Healthcare facilities that have a biomedical equipment maintenance staff benefit from Washington Biomedical Services in-field training services, which are designed to empower facilities to eliminate expensive manufacturer service contracts, and return equipment presently under contract to maintenance coverage by your biomed staff.
Washington Biomedical Services adheres to the highest standard of service in the medical device industry by providing online service reports, including pictures and video.
In addition to standard printable reports, our digital reports have proven invaluable for communicating equipment malfunctions and identifying repair parts with manufacturer customer support and tech support representatives. A picture is worth a thousand words, and video is worth even more. Washington Biomedical Services service representatives are encourage to use their smart phones 'smartly' to empower their service performance.
In addition to standard printable reports, our digital reports have proven invaluable for communicating equipment malfunctions and identifying repair parts with manufacturer customer support and tech support representatives. A picture is worth a thousand words, and video is worth even more. Washington Biomedical Services service representatives are encourage to use their smart phones 'smartly' to empower their service performance.
Washington Biomedical Services represents your 'One Stop Shop' for healthcare technology management services because:
- Washington Biomedical Services provides a consolidated support solution for all biomedical, anesthesia, dialysis, medical imaging, scientific laboratory, and computer equipment.
- Washington Biomedical Services service prices are the most competitive in the industry.
- The Washington Biomedical Services Equipment Management Program ensures compliance with the JOint Commission, CAP, OSHA, NFPA99, and all governmental regulatory agencies.
- Washington Biomedical Services offers a 4-hour telephone response and a 24-hour in-person response on all service calls.
- In-service education and applications assistance to your clinical staff to avoid repeat malfunctions.
- 24-hour telephone technical support.
Washington Biomedical Services offers an outsourced field service solution for medical device manufacturers. This service is especially advantageous for emerging and foreign manufacturers that do not yet have a service footprint in the Western Hemisphere. Our service empowers manufacturers to sell or place medical devices confidently, knowing that Washington Biomedical Services will represent your organization in warranty and service contract relationships.
Washington Biomedical Services service and network representatives are prepared to represent your organization with such services as:
- Medical equipment installation and de-installation
- Repairs
- Preventative Maintenance Inspections
- Calibration Verification
- Electrical Safety Inspection
- Applications Assitance and In-Service Education
- Feedback to design engineers on design issues and recurring out-of-the-box malfunctions
What is the geographical service area covered by the Washington Biomedical Services Service Network?
Washington Biomedical Services provides service coverage in all 50 stated in the United States, plus Canada, and throughout Latin American and the Caribbean. The Washington Biomedical Services Service Network covers the entire Western Hemisphere.
The Washington Biomedical Services Service Network is a consortium of Independent Service Organizations that work as a cohesive unit, providing field service operations for medical device manufacturers.
The Washington Biomedical Services Service Network is a consortium of Independent Service Organizations that work as a cohesive unit, providing field service operations for medical device manufacturers.
Washington Biomedical Services services all modalities of diagnostic and therapeutic medical equipment, including biomedical, anesthesia, medical imaging, dialysis, and scientific laboratory equipment.
Yes. Washington Biomedical Services service representatives provide feedback to your design and quality control engineers on design issues, as well as repeat out-of-the-box failures that may occur in the field.
Definitely. Washington Biomedical Services representatives provide applications assistance and in-service education to clinical staff in the proper operation and care of your medical devices.
Once a service agreement is established, one or two Washington Biomedical Services representatives will attend service training at your manufacturing or training facility. Once trained, we will provide this service training to Washington Biomedical Services Service Network members at the BiomeRx Institute in Southern California.
Washington Biomedical Services selects independent service organizations for our international service network through a rigorous vetting process, that includes testing and verificatio of credentials, followed by extensive training at the Washington Biomedical Services Institute.
Independent service organizations that desire to join the Washington Biomedical Services Service Network are encouraged to submit an expression of interest via the email link on this website. This email should include copies of all training certificates and educational transcripts/diplomas. They will then be contacted by a Washington Biomedical Services representative to continue the vetting and training process for onboarding.
Washington Biomedical Services adheres to the highest standard of service in the medical device industry by providing online service reports, including pictures and video.
In addition to standard printable reports, our digital reports have proven invaluable for communicating equipment malfunctions and identifying repair parts with manufacturer customer support and tech support representatives. A picture is worth a thousand words, and video is worth even more. Washington Biomedical Services service representatives are encourage to use their smart phones 'smartly' to empower their service performance.
In addition to standard printable reports, our digital reports have proven invaluable for communicating equipment malfunctions and identifying repair parts with manufacturer customer support and tech support representatives. A picture is worth a thousand words, and video is worth even more. Washington Biomedical Services service representatives are encourage to use their smart phones 'smartly' to empower their service performance.
